Terms of Service

1. Eligibility and Accounts

The Services are intended for business use by companies and their personnel. You must be at least 18 years old and able to form a binding contract to use the Services.

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activity that occurs under your account. You must promptly notify us of any unauthorized use of your account. You may invite authorized users (such as administrators and technicians) to your account, and you are responsible for their compliance with these Terms and for the roles and permissions you assign to them.

2. Subscriptions, Trials, and Billing

Plans and add-ons

The Services are offered as monthly subscription packages that may include a number of user seats and features, with optional add-ons. Package contents, included seats, and pricing are described at the time of purchase and may be updated as described below.

Free trial

We may offer a free trial. Unless you cancel before the trial ends, your subscription begins and charges accrue at the end of the trial period. We may modify or discontinue trials at any time.

Fees and payment

You authorize us (and our payment processor) to charge the fees for your subscription and any add-ons to your designated payment method, which for subscriptions is typically bank transfer (ACH). By providing a bank account or other payment method, you authorize recurring charges for amounts due. Flat fees (your package and flat add-ons) are billed on a recurring monthly basis. Usage-based add-ons (such as AI item pricing and messaging or e-signature usage beyond included amounts) are billed periodically based on actual usage, which may be weekly.

Seats, taxes, and changes in usage

If you exceed your included seats or usage, additional charges apply at the then-current rates. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes based on our net income.

Late or failed payments

If a charge fails or an amount is past due, we may retry payment, suspend the Services, and/or charge interest or fees to the extent permitted by law. You remain responsible for amounts owed.

Renewal, cancellation, and price changes

Subscriptions renew automatically for successive periods until cancelled. You may cancel or downgrade at any time, effective at the end of the then-current billing period; usage-based charges already incurred remain payable. Except where required by law, fees are non-refundable and partial periods are not prorated. We may change pricing or the composition of packages and add-ons; we will provide reasonable advance notice (for example, by email or in-app notice) before a price change applies to your next renewal.

3. Your Content and Data

As between you and us, you own the data and content you and your users submit to or generate in the Services ("Customer Content"). You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Content solely as needed to provide, secure, support, and improve the Services and as otherwise instructed by you.

You are responsible for your Customer Content and for ensuring you have all rights, consents, and authority necessary to collect it and provide it to us, including with respect to the personal information of your own clients (such as homeowners or policyholders). You are responsible for the accuracy, quality, and legality of Customer Content and for how you use it.

Our handling of personal information is described in our Privacy Policy. Where we process personal information in Customer Content on your behalf, we do so as your service provider/processor; a data processing addendum is available on request.

4. Acceptable Use

You agree not to, and not to allow any user or third party to:

• Use the Services in violation of any law or regulation, or to infringe or misappropriate the rights of others.
• Upload or transmit malware, or interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems or networks.
• Reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent permitted by law.
• Resell, sublicense, or provide the Services to third parties except as expressly permitted, or use the Services to build a competing product.
• Scrape, harvest, or excessively burden the Services, or circumvent usage limits, security, or access controls.
• Upload content that is unlawful, harmful, or that you do not have the right to upload.

5. Messaging and Communications Compliance

If you use messaging, email, or e-signature features to communicate with your clients, you are solely responsible for complying with all applicable laws and regulations governing those communications, including obtaining any required consent before sending text messages or emails, honoring opt-out requests, and complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, carrier requirements, and similar rules. You represent that you have the necessary consents for the recipients you contact through the Services.

6. Third-Party Services and Integrations

The Services may interoperate with third-party products and services, such as accounting (QuickBooks Online), electronic signature, payment processing, messaging, and AI providers. Your use of a third-party service is governed by that provider's terms and privacy policy, and we are not responsible for third-party services. When you connect an integration, you authorize us to exchange information with it as needed to provide the requested functionality. We may stop supporting an integration if the third party changes or discontinues it.

7. AI-Assisted Features

Optional features use artificial intelligence to generate suggestions such as item descriptions and pricing estimates. AI output is automated and may be inaccurate, incomplete, or unsuitable for a particular purpose. It is not a professional appraisal, valuation, or advice. You are responsible for reviewing and verifying AI output before relying on it, and AI features are provided "as is" without warranty.

8. Intellectual Property

The Services, including all software, design, text, graphics, and other materials we provide (excluding Customer Content), and all related intellectual property rights, are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription, subject to these Terms. All rights not expressly granted are reserved.

If you provide feedback or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

9. Confidentiality

Each party may have access to non-public information of the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it using reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party.

10. Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any content or output (including AI output) will be accurate or reliable. You use the Services at your own risk and are responsible for maintaining your own backups of important data.

11. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or related to the Services or these Terms will not exceed the amounts you paid to us for the Services in the twelve (12) months immediately before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless Job Workflow PRO and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Content, your use of the Services, your violation of these Terms or applicable law, or your communications with or handling of your clients' information.

13. Suspension and Termination

You may stop using the Services and cancel your subscription at any time as described above. We may suspend or terminate your access to the Services if you breach these Terms, fail to pay, or use the Services in a way that poses a security, legal, or operational risk, and we may do so immediately where appropriate.

Upon termination, your right to use the Services ends. For a limited period after termination (typically up to 30 days), you may request an export of your Customer Content; after that period, we may delete it in the ordinary course, subject to legal retention requirements. Provisions that by their nature should survive termination (including payment obligations, ownership, disclaimers, limitations of liability, indemnification, and governing law) will survive.

14. Changes to the Services and Terms

We may modify, add, or discontinue features of the Services over time. We may also update these Terms; if we make material changes, we will update the effective date and provide reasonable notice (for example, by email or in-app notice). Your continued use of the Services after an update takes effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Idaho, without regard to its conflict-of-laws rules. Subject to any applicable law that requires otherwise, the state and federal courts located in Idaho will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction and venue there.

Before filing a claim, the parties agree to first attempt to resolve the dispute informally by contacting each other. Any claim must be brought within one year after it arises, to the extent permitted by law.

16. Miscellaneous

These Terms, together with any order, the Privacy Policy, and any additional terms you agree to, are the entire agreement between you and us regarding the Services and supersede prior agreements on the subject. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be provided by email or through the Services.

17. Contact Us

Questions about these Terms can be directed to:

• Email: legal@jobworkflowpro.com
• Mail: Idaho Software Development LLC, 270 W Georgia Ave, Suite 104, Nampa, ID 83686